Emergency Response Procedure Of Oxalis Adventure

As an operator of adventure tours in both the jungle and caves, it is imperative that Oxalis has a well designed Emergency Response Plan working with the authorities and Oxalis Cave Experts, who are members of the British - Vietnamese Cave Expedition Team. Oxalis Adventure's emergency response procedure is evaluated and improved year by year responding to actual incidents. Oxalis Adventure recognises different incident levels.

Minor Incident

Resolved immediately by the guide and the tour continues as normal.Examples: cut or abrasion requiring cleaning and dressing, but no stitches; twisted knee or ankle, dehydration, which does not prevent the customer from continuing after treatment.

Small Incident

Any incident requiring a person (guest or staff) to leave the tour. The person can get out by themselves with some support. Inform an Operations manager as necessary. Complete Incident Form.

Examples: injured knee or ankle, customer can walk out with help, use of a stick etc; cut or injury which requires visit to doctor for cleaning or stitching; diarrhea/vomiting where customer can walk out with assistance.

Local Incident

Serious incident requiring full support from the local office to evacuate an injured/sick person, who cannot get out by themselves. Contact the Operations manager as necessary. Complete Incident Form.

Examples: injured ligament, fracture, other injury where person cannot walk and has to be carried; suspected snake bite; diabetic with problems who cannot walk out; suspected heart problems etc.

Major incident

Serious incident requiring full support from the whole company. Staff may be involved outside their normal area.

For example, an injured person in Hang En, trapped by flood water.

Annually training course for Guides and guide assistant by the safety cave expert.


In the cases of any small, local or major incident, the tour guide will provide any emergency first aid, ensure the safety of other guests and staff, and rapidly call the Operations team. The Operations team has a detailed procedure to follow for any situation.

Operations Managers will immediately provide the logistics required by the particular incident. They will call for a doctor and ambulance, inform Oxalis Directors and local authorities as required.

Procedures are in place to deal with possible drowning, snake bites, fractures, fatalities etc. in these cases, the victim will be evacuated to hospital as rapidly as possible.

At the conclusion of the incident, an incident form will be completed and reviewed by Oxalis Managers and Directors.

As there are inherent risks in all adventure activities, Oxalis has many procedures in place to reduce all risks and hazards. The emphasis is always on ‘prevention is better than cure’. Which means it is better to prevent any incident rather than having to deal with it. To this end, Oxalis has established safety rules and requirements for all staff and customers. These preventionss include, but are not limited to:

  • Give a clear safety briefing before the journey.
  • Check guests shoes and clothing before the trek.
  • Tour guides and safety assistants stay with the visitors all time.
  • Paths are clear regulary and well maintained.
  • First aid kits are carried at all times with the group.
  • Guides and safety assistants receive regular first aid training.
  • Guides, safety assistants, and porters receive cave rescue and evacuation training.
  • Guides undergo yearly appraisals.
  • Guides report back any issues to the Operations team after every tour.
  • Oxalis has a team of Caving Experts and Safety Specialists, who regularly examine and maintain technical equipment such as ropes, harnesses, karabiners etc.
  • Cooks and their assistants are trained in food hygiene.
  • Weather forecasts are checked at all times, and itineraries adjusted accordingly.

These are just some of the many ways in which Oxalis endeavors to prevent any untoward incidents occurring on adventure tours.

The Oxalis Experience.

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Whether you prefer long treks, camping in a cave, sleeping under the stars in the jungle, swimming underground in river caves, explore the huge dry caves or just taking an exploratory day trip, Oxalis Adventure Tours can provide the right amount of adventure just for you.

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