Position summary

Oxalis Adventure is a leading adventure tour company in Vietnam and Southeast Asia, which welcomes about 12,000-15,000 guests every year to join various adventure tours ranging from 1 to 6 days. The market share of the guests is 80% international and 20% Vietnamese, of which 95% are B2C. Adventure tourism is a special type of tourism that caters to those who love outdoor activities, the nature lovers and especially have a physical fit with the adventure tours. We are looking for adventure travel consultants who have a passion for adventure tourism to provide the best experiences for our guests. The details of the position are below.

Scope & detail responsibility

As an adventure travel consultant, you will be responsible for:

  • Communicating with potential and existing customers via phone, email, chat, or social media.
  • Providing information and advice on the tours, destinations, activities, accommodations, and safety measures offered by Oxalis Adventure.
  • Understanding the needs and preferences of the customers and recommending suitable tours or customizing tours according to their requests.
  • Processing bookings, payments, confirmations, cancellations, and changes for the customers.
  • Coordinating with other departments such as operations, marketing, and accounting to ensure smooth service delivery and customer satisfaction.
  • Updating and maintaining customer records and databases.
  • Handling customer complaints and feedback in a professional and timely manner.
  • Keeping up to date with the latest trends and developments in the adventure tourism industry.
Qualifications and Requirements

Work Experiences:

  • Must have relevant experiences in sales, consulting services.
  • Must have done multiple-days trekking tours in the jungle/mountain in Vietnam or other countries.
  • Understanding of adventure tours, exploration tours, or outdoor activities that have an element of risk (caving/hiking/trekking/trail marathon...).
  • Having knowledge of the tourism industry is an advantage.

Qualifications: Not required

Job type: Full-time

Nationality: Vietnamese national only

Skill requirements:

  • Listening and asking questions.
  • Analyzing problems quickly.
  • Solving problems.
  • Negotiating and persuading customers. Leading customers to guide them to the services and products that suit them.

You need to have good management skills, such as:

  • Being able to manage and arrange work and time to use effectively to solve work in order and quickly.
  • Skills in using basic office applications to serve work management.
  • Being able to respond quickly to changes.
  • Being able to grasp and understand quickly about products to be able to advise customers.


  • Basic salary - Social insurance according to regulations.
  • 13th month salary.
  • Competitive sales incentive policy.
  • Other benefits: Phone allowance, Accident insurance, Company trip, Periodic health check.
  • Participate in professional and job skills training courses.
  • Flexible time and place of work
How to apply

Application date: Before 31/3/2024

Email your Resume, Cover Letter, and anything else you believe matters to [email protected]

Subject: Oxalis - Adventure Travel Consultant - Your Full Name
Please note, only shortlisted applicants will be contacted.