Sales Manager

Role Purpose

• Position: Sales Manager
• Company: Oxalis Adventure
• Product in charge: Katien ranger patrol tours
• Working location: Ho Chi Minh City/ Cat Tiên National Park
• Reporting to: Sales Director

The Sales Manager is responsible for driving revenue through the sales of Katien Ranger Patrol’s tour products across multiple channels, including travel agents, corporate clients, partnerships, and personal networks. This role focuses on expanding market reach, strengthening key relationships, and ensuring consistent sales performance.

Working closely with the Sales Director and internal teams, the Sales Manager also ensures seamless coordination in service delivery while contributing to overall business strategies and brand growth.

Key Responsibilities

B2B: Partner & Channel Development

• Contracting & Rate Management: Develop Travel Agent channels, distribute contracts for this segment. Set up and develop OTA channels.
• Product Presentation: Conduct regular product webinars and in-person presentation sessions for travel agent frontline staff to ensure they can confidently sell Katien Ranger Patrol products.
• Operational Efficiency: Monitor allotment and inventory levels for B2B partners, ensuring high-demand periods are optimized for maximum revenue.

B2C: Direct Consumer Growth

• Digital Presence & Content: Collaborate with Marketing to ensure tour products are accurately and attractively represented on the website and OTA (Online Travel Agency) profiles.
• Promotional Campaigns: Execute targeted B2C sales promotions, seasonal offers, and early-bird discounts to drive direct volume.
• Customer Loyalty: Implement a follow-up system for past guests to encourage repeat bookings, referrals, and positive online reviews (TripAdvisor, Google, etc.).

Team Management

• Manage and mentor Adventure Travel Consultants, providing daily guidance on lead handling, sales techniques, and customer service excellence.
• Oversee daily sales workflows, including inquiry assignment, response time monitoring, and ensuring all customer interactions meet Oxalis and Katien brand standards.
• Conduct regular sales coaching, performance reviews, and KPI evaluations to ensure both individual and team sales targets are achieved.
• Monitor and evaluate employees’ sales performance and business results, including conversion rates, booking values, and revenue generation.
• Monitor and ensure the quality of staff consultation and customer advisory services, ensuring all recommendations are accurate, professional, and tailored to each guest’s needs.
• Audit booking accuracy and data integrity in the reservation system before handing over confirmed bookings to the Operations team.
• Identify market trends and customer insights to optimize sales strategies and improve direct-to-consumer conversion performance.
• Develop and implement training programs to strengthen product knowledge, sales capabilities, and understanding of adventure tourism products.
• Foster a high-performance, collaborative, and customer-focused team culture.
• Recruit, onboard, and support new team members as the business expands.

Collaborations

• Cooperate closely with the Operations team to ensure seamless booking execution, addressing logistical challenges to maintain consistently high service quality.
• Facilitate pre-departure briefings between Sales and Operations to ensure specific guest requirements or VIP partner requests are clearly understood.
• Support the Sales Director in overseeing departmental activities, ensuring strategic alignment across all B2B and B2C channels.
• Act as a bridge for communication, streamlining the flow of information between the front-end sales team and the back-end team.
• Standardize Sales Procedures to improve efficiency and minimize errors during the booking-to-operation handoff.
• Other tasks assigned by the Sales Director, including representing the company at industry events or managing high-level troubleshooting.

Requirements & Qualifications

• Minimum 2 years’ experience in a similar role, preferably in tourism, hospitality, or related service industries.
• Strong sales and relationship-building skills.
• Ability to develop and maintain long-term partnerships.
• Good organizational and planning skills.
• Eager to learn and willing to take on challenges.
• Professional fluency in English and Vietnamese.
• Good Office skills.
• Strong passion for nature-based, adventure, or experiential tourism.

Salary & Benefits

• Salary: Competitive Base salary with sales incentives
• Attractive incentive based on performance
• 13th-month salary based on company performance
• Social Insurance, Health Insurance
• Annual health check

How to Apply

Interested candidates are invited to submit their CV and cover letter to: hr@oxalisadventure.com